I turn complex human behavior into clear decisions that drive impact.
I’m a researcher and strategist with a background in UX and I/O psychology. I help organizations understand people, identify where systems break down, and translate evidence into better products, experiences, and ways of working.
Evidence that moves decisions.
Research and strategy across enterprise healthcare, public-sector services, and early-stage products.
Consolidating the “Find a Provider” experience
Longitudinal mixed-methods research across multiple lines of business, connecting recurring user friction to product priorities, measurable experience gains, and business impact.
View case study →Optimizing service usability for digital call deflection
Usability and accessibility research identified where high-stakes service workflows were breaking down and translated those findings into strategic recommendations for a clearer digital experience.
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Testing usability and value before deeper investment
Remote usability research helped an early-stage website builder understand whether people could navigate the product, see its value, and feel confident enough to recommend or purchase it.
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